Our Story

Our clients report saving an average of 3 hours per day on scheduling and dispatching tasks.

That’s time you can reinvest in growing your business, improving service quality, or simply catching your breath.

RouteOps is the user-friendly software you’ve been waiting for! It’s so intuitive, even your grandpa could use it (no offense, grandpa!).

The best part? RouteOps replaces hours of manual NEMT scheduling and dispatch work with one simple click “Auto Assign” — and it works like a charm!

Don’t just take our word for it, Start a free trial or book a demo to see the RouteOps difference in action.

When you click “Auto Assign”, our software kicks into high gear, showcasing the power of advanced algorithms and machine learning. Here’s a peek under the hood:

1. Lightning-Fast Processing: In mere seconds, RouteOps analyzes thousands of possible trip combinations, considering factors like vehicle location, driver schedules, patient needs, and traffic patterns.
2. Smart Chain Building: Our algorithm doesn’t just assign individual trips; it builds optimal chains of trips for each vehicle, maximizing efficiency and minimizing empty miles.
3. Real-Time Adaptation: The system continuously learns from new data, improving its recommendations over time. It’s like a dispatcher that gets smarter with every trip!
4. Multi-Dimensional Optimization: We don’t just look at distance. Our AI balances multiple objectives:
   • Minimizing travel time and distance
   • Maximizing driver utilization
   • Ensuring on-time performance
   • Matching vehicle types to patient needs
5. Constraint Handling: The system seamlessly handles complex constraints like driver break times, vehicle capacities, and patient-specific requirements.

Here’s a quick story to illustrate:

Imagine you’re playing a giant game of chess, but instead of 64 squares, you have an entire city map. Your pieces are your vehicles, each with unique capabilities. The opposing pieces? They’re the challenges of time, distance, and patient needs. Our AI is like a grandmaster, seeing 20 moves ahead, orchestrating a beautiful, efficient dance of pickups and drop-offs across the city.

This isn’t just theory – it’s battle-tested technology. One of our clients saw a 30% reduction in empty miles and a 25% increase in on-time performance within the first month of using RouteOps’ Auto Assign feature.

Built by some of the brightest minds in transportation optimization and machine learning, right here in the USA, our system is continuously evolving. It’s like having a team of super-smart dispatchers who never sleep, never get tired, and are always looking for ways to make your operations smoother and more efficient.

So when you click that “Auto Assign” button, you’re not just assigning trips – you’re unleashing a powerhouse of computational intelligence dedicated to making your NEMT operations the best they can be. It’s dispatching, supercharged!

Absolutely! We’ve designed RouteOps to be so easy to get started that you’ll wonder why you didn’t switch sooner. Our team will guide you through a simple setup of the web app, your drivers will download the user-friendly mobile app, and then you’re off to the races (or rather, off to your NEMT routes)!

Yes, we’re all about playing well with others! Currently, RouteOps supports integration with Hopelink, and we’re constantly working on expanding our integration capabilities. If there’s a specific system you need to connect with, let us know – we’re always eager to grow our integration family!

You bet! We pride ourselves on providing top-notch support. Our dedicated team is always ready to help, whether you need assistance with setup, have questions about features, or just want to chat about how to optimize your NEMT operations. We’re here for you via phone, email, and chat during business hours, and we offer 24/7 emergency support for those middle-of-the-night “oops” moments.

We take data security and privacy very seriously. RouteOps is fully HIPAA compliant, ensuring that all patient information is handled with the utmost care and in accordance with all regulations. Our system uses state-of-the-art encryption and security protocols to keep your data safe and sound.

Absolutely! Whether you’re running a fleet of sedans, wheelchair vans, stretcher vehicles, or a mix of everything, RouteOps has got you covered. Our system is designed to handle various vehicle types and can optimize routes and assignments based on the specific requirements of each trip.

We believe in keeping things simple and transparent. Our pricing is $29 per vehicle per month. That’s it! No hidden fees, no complicated tiers, just straightforward pricing that scales with your business. And the best part? All features are included – no nickel-and-diming here!

Nope! We’re so confident you’ll love RouteOps that we don’t tie you down with long-term contracts. You can pay month-to-month and cancel anytime (though we doubt you’ll want to!).

It’s easy! Just click the “Start Free Trial” button on our website, and you’ll be up and running in no time. Or, if you prefer a more personal touch, schedule a demo with our team. We’ll show you around the system and answer any questions you might have. Your journey to smoother NEMT operations is just a click away!

Great question! We know compliance is a big deal in the NEMT world. RouteOps has your back with a suite of features designed to keep you on the right side of regulations:

1. Automated Reminders: Our system sends timely notifications for vehicle maintenance schedules, ensuring your fleet stays compliant with safety regulations.
2. Staff License Tracking: RouteOps keeps tabs on your drivers’ licenses, certifications, and training requirements. You’ll get alerts when any credentials are approaching expiration, so you’re never caught off-guard.
3. Vehicle Inspection Logs: Easily manage and store digital vehicle inspection reports, making it a breeze to maintain records for compliance audits.
4. HIPAA Compliance: As mentioned earlier, we’re fully HIPAA compliant, helping you maintain patient privacy and data security.

Absolutely! We’ve got a whole module dedicated to this. Here’s how it works:

1. Certification Tracking: Input all your staff certifications and their expiry dates into the system.
2. Automated Alerts: RouteOps will send you (and the staff member if you choose) reminders when a certification is nearing expiration.
3. Training Management: Schedule and track staff training sessions right in the app.
4. Reporting: Generate reports on staff certifications and training status, perfect for audits or internal reviews.

We’ve built in several features to help you maintain and exceed service standards:

1. On-Time Performance Tracking: Monitor pick-up and drop-off times to ensure you’re meeting punctuality requirements.
2. Service Quality Surveys: Easily send out and collect feedback from passengers to continuously improve your service.
3. Complaint Management: Track and manage any service complaints, ensuring timely resolutions and maintaining a high standard of care.
4. Reporting Tools: Generate comprehensive reports on your service performance, helping you identify areas for improvement and demonstrate compliance to regulators or contractors.

You bet! Keeping your vehicles in top shape is crucial for safety and compliance. Here’s how RouteOps helps:

1. Maintenance Scheduling: Set up maintenance schedules for each vehicle in your fleet.
2. Automated Reminders: Receive notifications when vehicles are due for service or inspection.
3. Maintenance Logs: Keep digital records of all maintenance activities, making it easy to track your fleet’s health and prove compliance during audits.
4. Mileage Tracking: The system automatically tracks vehicle mileage, triggering maintenance alerts based on miles driven as well as time intervals.

Absolutely! We know reporting can be a real headache, so we’ve made it as painless as possible:

1. Customizable Reports: Generate reports tailored to the specific requirements of your regulatory bodies or NEMT brokers.
2. Automated Data Collection: The system continuously collects operational data, so you’re always ready to report at a moment’s notice.
3. Compliance Dashboards: Get at-a-glance views of your compliance status across various metrics.
4. Export Options: Easily export your data in various formats to suit different reporting requirements.

Remember, our goal at RouteOps is to make your NEMT operations as smooth as possible – and that includes taking the stress out of compliance management. If you have any more questions about how we can help keep your business running smoothly and by the book, don’t hesitate to ask!